Shipping policy

At Preferences, we are committed to delivering your order safely and promptly.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)
Delivery times may vary depending on your location and carrier.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Shipping Destinations

We currently ship to selected domestic and international locations. Shipping availability depends on your destination.

Delays

While we strive to deliver on time, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may affect delivery times.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Preferences is not responsible for orders delayed or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.